Outcomes

"ASPORE to Excellence, CARF Accredited" CARF Gold Seal
Bancroft NeuroRehab is accredited by CARF International (Commission on Accreditation of Rehabilitation Facilities) for the following programs:

Interdisciplinary Outpatient Medical Rehabilitation Programs

Residential Rehabilitation

Vocational Services

CARF International outlines areas of strength for Bancroft NeuroRehab:

“The community, families, and individuals served are fortunate to have the programs and services offered at Bancroft NeuroRehab.”

“Individuals served and other stakeholders hold Bancroft in high regard for the level of communication, advocacy, and compassion for the individuals they care for.” 

“The organization is commended for the implementation of the levels-of-care grid to support movement through the continuum.” 

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Recommend Bancroft NeuroRehab to others in need of similar services

Net Promoter Score

Net Promoter Score (NPS) is a widely used customer loyalty and satisfaction measurement taken by asking patients how likely they are to recommend Bancroft NeuroRehab to others. Through first-hand feedback, our rehabilitation services rate at an NPS score of 77.55, falling into the Excellent category.

77.55 Excellent

How Our Clients Rate Our Outpatient Services

Outpatient Program Satisfaction

Telehealth Patient Satisfaction:

  • On average 100% of participants felt “very satisfied” with the overall quality of the treatment they received through telehealth services.
  • The overall all net promoter score was 80% favorable.
  • On average 100% of participants were “very satisfied” with the ease of scheduling and the technology they were using for Telehealth. 
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Remote consultation- Doctor sitting at hospital, with laptop, having an online call with patient showing tablet device

Testimonials

Rehabilitation Therapy Patient
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"I was so impressed with my treatments at Bancroft. My therapists were incredible, they motivated me so much, put me to the next level and really inspired me to tell others to come. Definitely a place to recommend for others."
Loved One of Speech Therapy
Patient
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“Speech telehealth has worked great. It gives my husband a chance to interact with his speech therapist with conversation and both speech and cognitive exercises. It’s been very helpful.”
Telehealth/Hybrid Patient
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“I love telehealth, I am able to make all my appointments as long as I feel well. I no longer need to cancel due to transportation issues or that I am worried about being sick and giving it to someone or my migraines that are coming on. This is great!”
Loved One of PatientLorraine R.
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"For over 20 years my daughter is a miracle thanks to the entire team at Bancroft. So very blessed!"
PatientCharles N.
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"There is no doubt in my mind that I received the best care at Bancroft. I had both Occupational and Physical Therapy for a stroke. I received care from Jennifer, Taylor, and Gabby which all resulted in an excellent improvement during my quick recovery. Even Renee who maintained the front desk was on top of scheduling and remained committed to arranging times and dates that worked for both therapists and patients. Thank you Bancroft for helping me with my recovery and making it less cumbersome, and even less painful."
Loved One of PatientClaudia B.
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"My family member feels very safe and secure at Bancroft knowing that she will be able to live there as long as she can. I am very grateful for Bancroft and their staff!"
Loved One of PatientMaryellen V.
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"I believe Bancroft is tops in delivering healthcare. I find the group home environment to be top notch accommodations, and the group home team of employees excellent in providing patient care."
Loved One of PatientMichelle W.
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"We have been very fortunate to have found a second home for our son. The staff that works with him seems caring and compassionate."
Loved One of Patient
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"You were all friendly, very helpful and professional. Marcs speech is amazing! Thank you Cerise! You were wonderful."
PatientDonnie M.
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"Physical and Cognitive Therapy, not to fail to mention, Occupational Therapy. It has all motivated me to push myself past all expectations and continue to thrive in an otherwise unforgiving world. I look forward to beginning to get into the day program."
PatientJohn B.
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"You were extremely attentive to what my goals were and the therapists worked with me and helped me to attain them."
Loved One of PatientLisa D.
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"Very attentive to clients' needs."
PatientReginald P.
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"The therapists were very experienced, professional and showed that they cared. They explained the therapy in detail and were committed to helping. The receptionists were very, very professional and maintained a very calm attitude at all times. They were never rude or negative towards anybody. They knew what they were doing and were very engaging with the patients, staff and visitors."
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Rehabilitation Therapy Patient
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"I was so impressed with my treatments at Bancroft. My therapists were incredible, they motivated me so much, put me to the next level, and really inspired me to tell others to come. Definitely a place to recommend for others."
Loved One of Speech Therapy Patient
Read More
“Speech telehealth has worked great. It gives my husband a chance to interact with his speech therapist with conversation and both speech and cognitive exercises. It’s been very helpful.”
Telehealth/Hybrid Patient
Read More
“I love telehealth, I am able to make all my appointments as long as I feel well. I no longer need to cancel due to transportation issues or that I am worried about being sick and giving it to someone or my migraines that are coming on. This is great!”
Loved One of PatientLorraine R.
Read More
"For over 20 years my daughter is a miracle thanks to the entire team at Bancroft. So very blessed!"
PatientCharles N.
Read More
"There is no doubt in my mind that I received the best care at Bancroft. I had both Occupational and Physical Therapy for a stroke. I received care from Jennifer, Taylor, and Gabby which all resulted in an excellent improvement during my quick recovery. Even Renee who maintained the front desk was on top of scheduling and remained committed to arranging times and dates that worked for both therapists and patients. Thank you Bancroft for helping me with my recovery and making it less cumbersome, and even less painful."
Loved One of PatientClaudia B.
Read More
"My family member feels very safe and secure at Bancroft knowing that she will be able to live there as long as she can. I am very grateful for Bancroft and their staff!"
Loved One of PatientMaryellen V.
Read More
"I believe Bancroft is tops in delivering healthcare. I find the group home environment to be top notch accommodations, and the group home team of employees excellent in providing patient care."
Loved One of PatientMichelle W.
Read More
"We have been very fortunate to have found a second home for our son. The staff that works with him seems caring and compassionate."
Loved One of Patient
Read More
"You were all friendly, very helpful and professional. Marcs speech is amazing! Thank you, Cerise! You were wonderful!"
PatientDonnie M.
Read More
"Physical and Cognitive Therapy, not to fail to mention, Occupational Therapy. It has all motivated me to push myself past all expectations and continue to thrive in an otherwise unforgiving world. I look forward to beginning to get into the day program."
PatientJohn B.
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"You were extremely attentive to what my goals were and the therapists worked with me and helped me to attain them."
PatientLisa D.
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"Very attentive to clients' needs."

Residential Program Family Satisfaction Survey Results:

  • 92% felt “very satisfied” with the support they received from staff for their loved one.
  • 90% felt “very satisfied” that they were treated with respect and courtesy by all staff members.
  • 90% felt their input was considered in developing treatment goals for their loved one.
  • 92% felt their group home residence for their loved ones was clean, comfortable and accessible.
  • 80% would “highly recommend” Bancroft NeuroRehab residential services.
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Patient Success Stories

About Our Program

Bancroft NeuroRehab helps people in need of neurological rehabilitation live more fulfilling and productive lives through a wide range of therapeutic, vocational, residential and outpatient services. Opened in 1991, Bancroft NeuroRehab is a division of Bancroft, a leading nonprofit service provider for people with neurological disabilities.

Bancroft NeuroRehab therapists treat a wide range of neurological disorders, including traumatic brain injury, concussion, anoxic or hypoxic brain injury, stroke, brain tumor, mild cognitive impairment, Alzheimer’s disease/dementia, multiple sclerosis, and Parkinson’s disease.

Contact Us

To make a referral or to schedule an appointment call 844-234-8387.

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